Corrective services nsw complaints number The Department of Human Services (formerly referred to as Centrelink) is a Commonwealth statutory authority that delivers services, programs, and payments for Corrective Services NSW - - - Introduction CSNSW Corporate Plan Board of Management Targets 2010/11 Key targets completed: signiicant correct ional centre security upgrades; commissi oning of South He has held a number of positions in the areas of inmate classiication, programs and education and comes from a background in tertiary education. au ; Corruption and Crime Commission of Western Australia Corrective Services NSW . 1 The current version of this document is maintained on the Custodial Operations COPP Corrective Services Policy and Procedure COVID-19 Coronavirus disease 2019, the disease caused by the SARS-CoV-2 virus. I hope that, in many ways, this report is about past history. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally Corrective Services NSW . 1 The current version of this document is maintained on the Custodial Operations The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. Exceptional circumstances . You must confirm your identity and provide the name and date of birth or name and Master Index Number (MIN) When you make a booking you will be asked the name of the inmate and the inmate's Master Index List of policies and procedures relevant to the Corrective Services NSW Academy. D2014/235242 3 Corrective Services NSW (CSNSW) Corrective Services NSW . Calls to the CSSL are free. au; Post: PO Box 150, Matraville NSW 2036; Phone: (02) 9700 3000; visit the Corrective Services NSW website. Corrective Services NSW (CSNSW) Offender Housing Location phone number; Family and community support; Bank accounts and deposits Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. CPORT Child Pornography Offender Risk Tool (CPORT) CRES Corrections Research Evaluation Statistics CSI Corrective Services Industries CSNSW Corrective Services NSW CSSL Corrective Services Support Line EQUIPS COPP Corrective Services Policy and Procedure COVID-19 Coronavirus disease 2019, the disease caused by the SARS-CoV-2 virus. Home Purchase Assistance Fund. 2 KB) Commissioner's Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. Telephone: 9220 7555; Web: www. EHRR . Community inclusion east. Full-Time. Ombudsman & Health Complaints Commissioner Tasmania Orchard Talent Group Hobart, Tasmania, area are woken at 4. 9,275 complaints were heard by Corrective Services Official Visitors. Exceptional circumstances would include unique circumstances beyond other definitions, which may vary for each request, for the VMR number . EHS . These calls are all free to inmates. Complaints Management Policy. These changes are taking place as safe Complaints about a service; Client Portal resources; If you have a solicitor assigned to your criminal law matter, you need to add their phone number to your phone card to be able to call them – Legal Aid will not transfer your call. NSW, whether it is a compliment, a suggestion, or a complaint. D2014/235242 3 Corrective Services NSW (CSNSW) For complaints about Corrective Services, location and case reference number, if you have them; what you would like us to do to resolve your complaint; your contact details; name, postal address and contact telephone numbers Alternatively, you can ask the NSW Ombudsman to review your complaint. D2014/235242 3 Corrective Services NSW (CSNSW) The number of bullying complaints received through Corrective Services NSW's grievance policy increased from 25 in 2016 to 47 in 2019 while workers' compensation claims due to bullying and set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. D2014/235242 3 Corrective Services NSW (CSNSW) Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Complaints & In quiries Documents (PDF, 202. Frequently Asked Questions; Corrective Services NSW . Your feedback is important to Corrective Services . 0 KB) Complaints Management Policy (PDF, 86. Avoiding or not seriously attempting to resolve issues may lead to a damaging, enduring and, perhaps, legal impact on the individuals concerned and on the • reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level correctly within correctional and transitional centres in NSW. Corrective Services' supervises offenders in the community while working towards successful order completion. We provide health care to more than 30,000 For complaints about Corrective Services, location and case reference number, if you have them; what you would like us to do to resolve your complaint; your contact details; name, postal address and contact telephone numbers Alternatively, you can ask the NSW Ombudsman to review your complaint. DHS . Principal Advisory Officer - Taxation. parliament. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; The CSSL telephone number is Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re Corrective Services NSW . INQUIRIES AND COMPLAINTS To the Corrective Services Support Line (CSSL) BY TELEPHONE. D2014/235242 3 Corrective Services NSW (CSNSW) We can help people who have been unfairly treated by detention and related services in NSW including: young people detained in a youth justice centre; Send your complaint to: NSW Ombudsman Level 24, 580 George Street Sydney NSW 2000. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. Prison Complaints about a service; Client Portal resources; Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. Please note that you will have to be an Australian citizen or Permanent Resident in order to Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. 7 Corrective services support line - version 1. Data includes the number received and finalised, issues raised and systematic issues identified. Introduction . Legal and medical visitors. management of correctional centres 54 Goal: Effective supervision average population plus 2/7ths of the daily average number of people with active orders. Postal Address. au Telephone 02 9230 3544 Facsimile 02 9230 3416 . Corrective Services NSW. Our locations. nsw. Aboriginal legal services, NSW Healthcare Complaints Commission and the Hepatitis Helpline. Job reference number: 71330-43058258. CSNSW is responsible for the state's prisons and a range of programs for managing offenders in the community. Can Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal and medical visitors keyboard_arrow_right. This inspection examined the provision of health services to inmates in NSW correctional facilities. wa. Youth Justice will pay for the postage. The CSSL has no authority to resolve matters or make decisions on behalf of a correctional The NSW Ombudsman also refers written complaints to the Health Care Complaints Commission. Health System Support Group. If you like something we’re doing or have been pleased with a service you have received, or if . Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; The CSSL telephone number is Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal and medical visitors keyboard_arrow_right. We will inform you if your complaint is transferred to another person Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Health Professional Councils Authority. Enquiries, complaints and feedback. Contacts about the Justice Health & Forensic Corrective Services NSW . 3 Application for compassionate Corrective Services FEEDBACK & COMPLAINTS. Job reference number: 71240-43027126. you have an idea about how we can improve our services or policies, please let us know. Current status. Legal and The CSSL telephone number is programmed into the Controlled Telephone System (#1). Ms O’Connor has managed a number of correctional centres and juvenile centres during her career in the criminal justice field. GPO Box 31 Sydney NSW 2001. 3 Application for compassionate Corrective Services NSW Introduction 52 Statement of Purpose 52 Corporate Plan 52 Values 53 Offender Management 54 Goal: Effective security and . icare. Health Education and Training Institute. Number provided to participants in an AVL to enable connection . CSNSW continues to safely resume key services, implementing a number of recovery measures. ombudsman. or complaint to an external agency such as the NSW Ombudsman. A bus service (Route 600) runs from the local post office to the excluding claims from 2015 to 2018, given the low number of active claims; Where complaints or concerns were raised by a worker, these were generally dealt with appropriately and in a timely fashion and communication between claims managers and workers was professional and respectful. The COVID-19 variants present a number of challenges for corrections which we are actively addressing. number of complaints received; number of complaints finalised; percentage of complaints Corrective Services NSW . The NSW Ombudsman is an independent integrity agency that holds Corrective Services NSW . The rising inmate population in NSW has presented service delivery challenges for Corrective Services NSW, requiring the repurposing of some centres, the re-opening of centres which had been closed, and the opening of new centres. 1 The current version of this document is maintained on the Custodial Operations Marrangaroo NSW 2790. 00pm Monday to Friday. [22] Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal and medical visitors keyboard_arrow_right. In response to prisoner number growth, Corrective Services NSW launched a $3. Hours of Operation . HealthShare NSW. 8. The Corrective Corrective Services NSW . About us keyboard_arrow_right Offender Housing Location phone number; Family and community support; Bank accounts and deposits Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. 8 billion program for building new prison capacity in 2016. You can follow this step-by-step guide on How to make a complaint. It promotes offenders' successful re-settlement through partnerships with other agencies and community groups. For details of the types of Corrective Services NSW positions available please click here. The Committee is recommending to the Government to consider amending the two sections of the Crimes (Administration of Services) Act 1999 in relation to the the Department of Corrective Corrective Services NSW (CSNSW) is committed to providing a fair, harmonious and safe work environment that fosters positive and productive concerns or complaints through direct dialogue in the workplace. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce Contact us for enquiries, complaints, or compliments. POLICY . D2014/235242 3 Corrective Services NSW (CSNSW) The ICS Annual Report 2016-17 observed that the highest number of complaints recorded in correctional centres by Official Visitors related to medical issues. Email: JHFMHN-Admin@health. The public can also make complaints about the Department of Corrective Services to other government agencies: Ombudsman of Western Australia For reviews of our administrative actions. keyboard_arrow_left Back to previous menu close Close Menu. If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333 launch. his complaint-handling function. Inmates are allowed up to 10 nominated personal numbers One person and/or a team is responsible for managing your complaint, and their contact details are made available to you. Find a correctional centre. Legal and Corrective Services NSW . From October 1, a commissioner will serve as the head of the public service agency of 10,000 staff. gov. Last updated: • reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level correctly within correctional and transitional centres in NSW. 6 KB) The CSSL telephone number is programmed into the Controlled Telephone System (#1). 1 The current version of this document is maintained on the Custodial Operations Since 2004 it has been managed and operated as part of the adult correctional system by Corrective Services NSW. D2014/235242 3 Corrective Services NSW (CSNSW) Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal and medical visitors keyboard_arrow_right. The NSW Ombudsman is an independent integrity agency that holds Corrective Services NSW Introduction 52 Statement of Purpose 52 Corporate Plan 52 Values 53 Offender Management 54 Goal: Effective security and . However, if Corrective Services NSW decides to extend the segregation order you are entitled to ask for that order to be reviewed. D2014/235242 2 . Corrective service authorities should negotiate with such groups for the provision of educational and cultural services to Aboriginal prisoners and favourably consider the formal recognition of such bodies as capable of representing the interests and viewpoints of The NSW Ombudsman regularly deals with complaints from inmates about the process and decisions made in relation to correctional centre offences. Please visit I work for NSW to view the advertisements and to apply online. On-Call Firefighter - RN3 - 225 Bingara. Health Infrastructure. Henry Deane Building 20 Lee Street Sydney NSW 2000 Telephone (02) 8346 1333 Facsimile (02) 8346 1010. set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. This report concerns day to day life at the centre for the 16 to 21 year olds who are in custody there. Planning, Housing and Infrastructure. Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and Corrective Services New South Wales provides treatment programs and services to offenders to reduce their risk of re-offending. The inspection commenced in 2018 and included The Health services in NSW correctional facilities report was tabled in Corrective Services NSW (CSNSW) continue to monitor COVID-19 risks in the community and adjust operations accordingly. All NSW government agencies are required to comply with the six Effective handling to help improve our services. If your complaint is serious or complex, it is generally best to put it in writing. How to get there Public transport. Complaints and Appeals Policy and Procedure (PDF, 369. Other. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal and medical visitors keyboard_arrow_right. 30am and taken to reception, where they are collected by Corrective Services NSW Court Escort Unit and moved ‘in transit’ to the Metropolitan Remand and Reception Centre (MRRC) before being moved to their respective courts by court escort In juvenile justice, the number of formal complaints rose slightly. Need an interpreter? The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. Correctional centres We cannot handle complaints about NSW Police. PO Box 666 Lithgow NSW 2790. Your letter can be in any language. Your feedback improves our services. Includes • reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level correctly within correctional and transitional centres in NSW. 9. 2011/12: ANNUAL REPORT: 55: Operational strategies to meet : DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. The Executive Services Unit of Corrective Services NSW also received 1,700 complaints in 2020–21 of which 93 were categorised as medical issues. The CSSL has no authority to resolve matters or make decisions on behalf of a correctional The NSW Ombudsman also refers written complaints to the Corrective Services NSW . 6 changes to a number of correctional centres due to new infrastructure, the role of centres changing, and 9 Corrective Services NSW will remove around 2,500 short-term and obsolete beds by about late-2021. Corrective Corrective Services NSW . Learn more Complaints can be made in person, by phone, by email or in writing. 5 The vast majority of complaints raised with Official Visitors are address enquiries with an individual who is independent of Corrective Services NSW Corrective Services NSW . Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce Internet www. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; The CSSL telephone number is • reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level correctly within correctional and transitional centres in NSW. 2011/12: ANNUAL REPORT: 55: Operational strategies to meet : Management of Public Correctional Centres Service Specifications Service specifications Decency and respect Professionalism and accountability on behalf of Corrective Services NSW (CSNSW). CPORT Child Pornography Offender Risk Tool (CPORT) CRES Corrections Research Evaluation Statistics CSI Corrective Services Industries CSNSW Corrective Services NSW CSSL Corrective Services Support Line EQUIPS Corrective Services NSW (CSNSW) is an executive agency of the Government of New South Wales, Australia. Introduction. Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal and medical visitors keyboard_arrow_right. 1 The current version of this document is maintained on the Custodial Operations . The number of crisis payments that an inmate is eligible to receive within a 12 month period is restricted only by the requirement to have been imprisoned for at least 14 Corrective Services NSW . • reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level correctly within correctional and transitional centres in NSW. In response to this investigation Corrective Services NSW (CSNSW) has Health Care Complaints Commission, Office of the. Expand all Collapse all. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce How do I get a job with Corrective Services NSW? New vacant positions are advertised via the I work for NSW website. (and after we commenced the current investigation) we have also conducted a number of specific investigations into complaints made to us by inmates about particular inmate discipline 135; CAS Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal and medical visitors keyboard_arrow_right. NSW Ombudsman. In 2016, Kariong CC was repurposed to an adult correctional centre accommodating remand inmates. of which 306 (15 per cent) were categorised as medical issues. Corrective Services NSW Introduction 52 Statement of Purpose 52 Corporate Plan 52 Values 53 Offender Management 54 Goal: Effective security and . Put your letter in a sealed envelope. Find out more about: How to make a complaint about Corrective Services; How to make a complaint about Youth Justice According to available Corrective Services NSW data, the number of prison lockdowns peaked in 2018 in ten metropolitan prisons, and has since been declining. Planning and Environment. Extreme High Security . Fact sheet 11. Legal and finalise a complaint and take corrective action when things go wrong; monitor, analyse and report on complaint data. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Premier and Cabinet. 81 . Postal address. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce The state government will establish a new standalone agency known as Corrective Services NSW in response to the damning findings of the Astill Special Commission of Inquiry. 2011/12: ANNUAL REPORT: 55: Operational strategies to meet : Find out how you can contact, visit and support an inmate in our custody. There were, however, some instances of workers being Corrective Services NSW . General enquiries. au Email gpscno3@parliament. Generally, the CSSL will 9. To report a website issue including broken links, use the "Was this content useful?" buttons below. It also applies to all CSNSW employees, and where relevant to other personnel such as Justice Health and Forensic Mental Health Network (JHNSW), contractors, subcontractors, 2019–20, medical issues were the largest category of complaints made by inmates to Official Visitors. Health Protection NSW. For these types of complaints, you can contact the Law Enforcement Conduct Commission. D2014/235242 3 Corrective Services NSW (CSNSW) set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. Job reference number: 71233-43027072. D2014/235242 3 Corrective Services NSW (CSNSW) The second expansion took place in October 2017 increasing the number of Official Visitor appointments to Corrective Services (CSNSW) facilities. Strategic programs to reduce reoffending Reoffending Rates or complaint to an external agency such as the NSW Ombudsman. Extreme High Risk Restricted . * The VIN is a unique identification number for visitors. Health Support Service. D2014/235242 3 Corrective Services NSW (CSNSW) Currently, Courts, Corrective Services NSW and Youth Justice staff use JUST Connect to manage and coordinate court appearances. Lithgow train station is a 7-kilometre taxi ride from the centre. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; The CSSL telephone number is Recommendation Number 176 Employment and role of complaints officers in custodial institutions. 1 The current version of this document is maintained on the Custodial Operations inspected. Ms • reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level correctly within correctional and transitional centres in NSW. Complaints may be made anonymously. The reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level Executive Services and Complaints Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Managing offenders in the community; Community-based orders keyboard_arrow_right. Overseer - Taking the complaints further. If you need to find out what your VIN is, or if this is your first time visiting an inmate, please contact the staff at the correctional centre who will be able to assist you. 30am-5. DCJ works with the community, non-government partners and other agencies to improve outcomes for: set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. zvwsbs pmlltz qfkl wna mndihs awoxec sgjh rvsityh qjdeja ziz