Outlook 2019 keeps asking for password even though it is correct Worked fine until a month ago and now randomly locks up and asks for password several times a day then reconnects on its own A user logs in on SRV1, launches Outlook and enters their credentials. I’ve migrated a couple of test mailboxes to Office 365 to test the migration process. I installed the latest version of Office from Office 365, setup Outlook, and Outlook has been prompting for credentials ever since. While one is working absolutely fine, since yesterday, for the second account, the Windows Security box keeps popping up asking for credentials. Came to answer you both!! u/Scary_Numbers and u/dayburner, I am happy to report just today that after 3. What's more, please also try to repair outlook data files to check the result: Repair Outlook Data Files (. Ensure the following to stop receiving a password prompt: Turn off password protected sharing. After about the 2nd year every once in a while it would ask me for the password for that account but I always had to enter it several times before it accepted it. I would give this a try > go into credentials manager from the control panel. we can send and receive email . Go to File > Office account > Update Options > Update Now. This is affecting a majority of users. If I close the prompt I can still send and receive email and it doesn't prompt for a password until I log out and open Outlook again. It appears like I am sending it to my self but these hackers doing it. It ran flawlessly until April 29, 2020. It then Basically, this issue might be caused by numerous reasons includes; when outlook is configured to prompt you for credentials, Incorrect password cached in credential Describes an issue that causes you to be prompted for your password every time that Outlook 2016 or Outlook 2013 starts. If Outlook keeps asking for password entry even though it remembers your credentials, you might be dealing with outdated credentials. Security features like Multi-Factor Authentication (MFA) or outdated add-ins can also trigger this - "Outlook continually prompts for your password when you try to connect to Office 365" : , then restart Outlook. ost) I have had Microsoft Office 2016 installed on my current PC since March, 2019. Our domain is an exchange domain with another supplier. A slow or unstable network can lead to the loss of connection to the mail server, due to which every time you try to connect, Outlook keeps asking for credentials. The password protected sharing is enabled by default on the latest Windows 10 versions. In that case, you can explore the remaining I have four email accounts under this subscription, and randomly I'm getting the password prompt on one or more of the accounts, and until the password is re-entered, mail will not go out or come in. pst and . i think it can solve our issue, the fix accoring to the video is to switch the client from basic to modern authentication. A user is able to sign in at office. Try However, Outlook repeatedly asks for the password. com username format). Must give all a try to described checks to resolve it: 1. It is happening on three different accounts. The computer is joined to the local domain. no no help ,was having a problem with an old email address ,microsoft were useless ,ive had to make a new email account ,lost everything because of no help ,but i changed me phone number ,so that dident help trying to restore it ,now trying again to fix it ,microsoft are now saying my new password is wrong ,when i know its right as its my Dear Roy Brown3， Welcome to the Microsoft Community！ Understanding your situation, combined with our experience, the problems you encounter may be related to the update of the new authenticator, account security issues, application failures and these possibilities, we recommend that you try the following steps: I have a domain login trying to use Outlook 2019. It appears this happens when my phone or tablet are checking the same account, because the server is not Outlook on Windows 10 keeps asking for a password, causing interruptions even after you enter the correct details. 25. Jason This typically happens after a restart of the computer, but sometimes it happens just after opening and closing Outlook. Even after giving the password also same prompt reappearing again and again. Consequently, users can’t establish an IMAP (Internet Messaging Access Protocol) connection for Gmail to open that webmail within the Outlook If Outlook 2016 or newer doesn't accept your mailbox password (it keeps prompting for password), try these troubleshooting steps: ask your account admin if your mailbox has Exchange 2FA enabled for it. #3 - Change the password in Outlook for the email account to use the <App Password> you generated in step #2 (suggest using copy ;n paste - the <App Password> is a contiguous 16 character string - no spaces) *** for an Here's how you can do it: Press Win + R to open the Run dialog. com account in Outlook 2013. Look in Control Panel - Credentials Manager & see if their is one their that might apply - you usually need to delete it. Start with the primary step of cancelling the password prompt. These pop-ups appear after first starting Outlook. Cleared all caches. After the 10th time Outlook usually won't prompt again for a few hours and sometimes all day. Can you kindly advise how can I disable this Windows Security pop-up window asking for password? I hope to hear from you soon. and I don't want Office on my personal computer to be If you are being asked to enter a password multiple times for your Microsoft account, Credentials, Browser Cookies, Sync issues, 2FA, third-party conflicts could be the cause. We have mostly Outlook 2021 ckients with a few Outlook 2016 clients hanging around. All of our Outlook users started getting repeated Exchange credential request pop-ups about two weeks ago. com but the outlook application keeps asking for the password even though the right password is being used. Problem is Outlook started asking for password lately, i’ve read somewhere is Microsoft has added automatically autodiscover with some hot patches dont know if i can edit the registry to After opening Outlook and successfully authenticating to Exchange, Outlook will periodically prompt for my credentials (even though I have saved the credentials [I can see them in Credential Manager]) and keep prompting 10 times. I have cleared and refreshed credentials, and even completely repaired and re-installed Office, and the problem persists. Support and Recovery Assistant to diagnose and fix this kind of problem, after opening the assistant, select Outlook > Outlook keeps asking for my password. This is a new deployment so it’s a fresh clean RDS with new profiles. Password keeps pop-up when adding their account during creating their Outlook profile no idea why the correct password cannot be authenticated. Using OS is: Windows 11. The below screen settings also i made in the laptop but instead of windows security asking for the outlook mail password prompt now it is asking for Microsoft account password prompt repeatedly. Most of the time I just had them Exit Outlook, Lock the screen and log backin and that seemed to resolve the problem. I am receiving blackmails through my email. Just, one time I went to check messages (I do it manually rather than on a time schedule) and Outlook prompted for my password, even though it had already been entered before. What mechanism is sending an incorrect password, and leaving the user 1 possible login attempt (most times they have already been locked out when prompted for credentials)? Why Does Outlook Keep Asking for My Password? When Outlook keeps asking for a password, it typically signifies an issue with the email client's authentication process. Tenant is native cloud (i. We have a mobile user that uses Outlook 2016 to connect to our on-premise exchange server. com/clickgate?uid=1020685&crid=12414&wid=1593&dest=https://www. - Use an app password for your outlook. If Outlook not prompt password, then changed back to cached mode and restart Outlook to test it. I want to emphasize how resilient the procedure is with the old Skydrive screenshots. Refer to Outlook prompts for credentials - Outlook | Microsoft Learn. e. outlook will not prompt for password but if the Allow Office to connect to the Internet option is disable . It shows as the username “jdoe@domain. After that all your Outlook password will be removed and you'll need to enter it next time you restart it. I have two Microsoft Exchange Accounts configured on the Outlook. Checked the file location When I start Outlook 2019 on the laptop, the Google window asking for the Gmail password appear twice (I suppose for incoming and outcoming traffic). The user logs out and back in several times over days and sometimes weeks without issue. Their account isn't locked in Azure Active Directory either. I also check for “remember my credentials” in the check box. then create New Outlook Profile and setup account on New Profile. Outlook 2019 on RDP Server Prompts Users to Enter Password Each Time Outlook is Closed and Launched Again (O365 Premium to Office 2019 Standard) (even though they said they don't directly support Office 2019 Standard since this is the O365 team, they couldn't figure it out). We have a hybrid connection between our exchange 2013 environment and office 365. I'm using 2 different email address for work (company emails) and every time I'm wakeup my computer or switch between WiFi and Hotspots outlook want me to insert my passwords again. I tried everything imaginable, including registry keys, disabling basic auth everywhere, and reinstall of Office. Turned out it was the pin I had set up on this PC (though it now autologons). Removed Outlook related lines from Windows Credentials Manager. I tried shutting down and restarting Outlook. I have tried using the password to my Outlook account, and that is no help either. Outlook asks me for IMAP password and says unable to sign in even though the password is correct. All Windows and iMac devices work fine and users log in with no issues. co. I put in the correct login and password but it keeps prompting me for the password. What version of Outlook do you have? What version of Outlook do I have? - Microsoft Support. For your reference: It is applicable to my account email and I entered the app password for that email address, but the other email address which is the Microsoft Exchange account keeps asking for the password still, even though my other 2 Microsoft Exchange passwords do not. We were able to fix a few of the 2016 users with a regedit ( ExcludeExplicitO365Endpoint and value of 1), however it does not work EDIT: I forgot to add while I get that popup asking for credentials, I also get a lot of popup regarding autodiscover. I have checked for 'Always prompt for logon credentials' and that is unchecked. Outlook. When launching the Outlook client, Outlook prompts the user for credentials. Then check if the issue persists. Even non-MFA users are having issues. The only third-party is Adobe Acrobat. The some others randomly. I may have to disable modern authentication for the server. Over and over. Unfortunately I cannot pinpoint when it stopped as we just don’t set up new phones on a regular basis. Thing's I've tried: Removed credentials from password manager (4 times) Changed email password Outlook keeps asking me to confirm a security certificate . Extract the contents out of the archive after you download it, and then open SaraSetup to start the installation process. Own email + Accounts@ or something. Hi, I’m sure you must be familiar with the issue that Outlook keeps asking for the Office 365 exchange online password. Both Outlook 2013-2016-2019. Try the following to solve the problem: Make sure your antivirus software or firewall is not preventing Outlook from communicating with your mail server. Today she was in our office and she started to get the password prompt. Correct Password: Double-check that you are entering the correct password. com” but when I enter the user’s Based on your description, I understand that you got pop-ups for multiple times while using outlook asking you to fill in your username and password, even though you have already filled in this information. It asks for a password whenever a mail is received on the account which is often. com with the same Hey there, I'm using macOS Mojave and outlook 16. com/driver-updater/en Outlook 365 Keeps Prompting for Password for Shared Mailbox Community, I have a problem that keeps happening with a Shared Mailbox. We have Exchange 2019 on-prem running in a Windows server 2019 AD environment. Actually, this issue is caused by Outlook not being able to use the Modern Authentication feature. Often I will enter it 5-6 times before it will accept it. This prompt can appear repeatedly, even after entering the correct password. If I insert the app-password, it tells the password is wrong; if I then insert the password, it goes through two annoying authentication steps with the smartphone. I try your help in forums without success. After restart check your Internet connectivity and if it is OK, open Outlook When Outlook keeps asking for a password, chances are it's not checking for mail, and is instead simply stuck on a password prompt loop. the same continues even after the password is correct and confirmed / verified by logging in to OWA. It is essential to identify the root cause to resolve the problem effectively. If you know you're using the correct password for your e-mail account, but Outlook won't accept it, you might have an e Hi all One of our users is having a problem with outlook 2019 every now and then asking them for their password. To narrow down this issue kindly let me know the following information. Outlook 2019 MS Office Professional, Not Microsoft Office 365, Recently, after an office 2019 Update, outlook keeps asking for PASSWORD on startup OFFICE 2019 OUTLOOK. Outlook has all of a sudden kept asking everyone to enter their passwords even though they are correct. Setting up a new Outlook profile also works but when launched, desktop Outlook asks for the password again. Sometimes we do need to create a new profile which fixes it but even those users have password issues even after it. Outlook has intermittently prompted for passwords when computer is started up only for some Discover how to resolve the frustrating issue of Outlook constantly prompting for a password. Desktop is Windows 10 2004 fully up to date. The UseOnlineContent setting is located in one of the following registry keys:. Regarding your issue, make sure you are using correct password for your affected account and check if you are able to open Outlook Web app for your account or not. And every time I open Outlook it Outlook 2013 keeps asking for password. pchelpsoft. Question: I have and use, on occasion, Microsoft Outlook as a default mail program. When I go to use the program, the login menu comes up, asking me for my password. I have Exchange 2016 and Outlook 2019 on a domain connected computer. uk/ . And based on your description, you may use an Office 365 for Business account, you can use Support and Recovery Assistant for Office 365 tool. If there’s an issue with the profile being used in the app, creating and using a new profile should resolve it for you. But if the Outlook password is stored there incorrectly then it will The Outlook. To solve the “Outlook keeps asking for password” issue, you can try switching to a better connectivity environment and see if it solves your problem. They can still access emails, however it is a massive nuisance always getting these UAC It's both Office 365 and On-Premises Exchange where we have this problems that Outlook keeps asking for password. Once re-entered, it will continue to work for a time and then, again randomly, start asking for the prompt. To know more regarding Homegroup, you can check this link. (This Dear All, I know this question has asked before and the internet is full of answers. Microsoft Outlook keeps asking for email password. I had another chat with support and they said they're Once you get the program installed, choose Outlook > Next, followed by Outlook keeps asking for my password, and then follow the rest of the on-screen directions. If Outlook 365 keeps asking for your password for Xfinity, even though you are sure the password is correct, there are a few troubleshooting steps you can try: Verify your Xfinity account credentials: Double-check your Xfinity username and password to ensure they are accurate. I would like to suggest that you perform the following steps to confirm if it is caused by an incorrect password cached in the credential I have connected the account and set it up. This follows up with a Windows Security pop-up asking for password. Uncheck the Shared calendars More information. This situation affects users as follows: Outlook constantly asks for a password even if the password is entered correctly. Using the password didn't work so I changed it. I have searched for multiple workarounds but it seems that I cannot find an relevant information for my problem. There are a few reasons why Outlook 2013 might keep asking for your password even after you enter it correctly: A) Incorrect Password: Double-check that you're entering the correct password for your Microsoft account associated with your Outlook email All of a sudden today when I opened Outlook it a window popped up prompting me to sign in, even though I had the password stored and it should sign in automatically. So, even though you haven't migrated the mailboxes, there are some connections Since currently Outlook is prompting for O365 credentials, which is not the expected behavior. Just to prompt me again a few hours later. When setting up phones I could enter the email address and password and they’d autoconfigure themselves with the correct settings. This is frustrating when asking for an Outlook password, despite having accessed it several times. This had never happened since the installation of Office 2016. Recently, in the last two weeks, I have been prompted to provide credentials for this account in outlook even though the account has been removed? I reinstalled the account and I still get prompted for credentials? I then deleted all the credentials in credential manager and the same thing? Raech, I setup the device's native email app (gmail) and it keeps me logged in, the issue is not present. This problem is that the "Password Prompt" keeps popping up and it will not stop. I have Outlook 2019, It’s Office 365 Business Premium to be correct with an Exchange 2019 on premises server. Right-click the Windows Start button, and search Run app, open it. Though you think it's not really a solution, still glade to hear that it A few weeks ago we started having a handful of Outlook 2016 and 2019 users getting O365 password promts upon opening Outlook. When they open outlook it asks for credentials, but instead of the normal email address it has the sub domain as the mail. I used to only have to enter my password once and it was remembered when I stared outlook. Then it will work okay for a few hours, then ask for the password again. Outlook uses the profile method to differentiate one user from another. . So, for context, In my company we decided to switch from POP3 to IMAP and start using MFA too, but the moment after we implemented this two features everyone that uses Office All of a sudden my passwords do not work even though I am using the correct passwords. you are having an issue with Outlook. com team has disabled Basic Auth and that is likely why your account stopped syncing, Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps - Microsoft Support. com as you are incessantly prompted by your email client to enter your account password even though you have entered correctly. HKEY_CURRENT_USER\Software\Microsoft\Office\x. I get logged out of all my accounts, my office 365 work account as well as my IMAP personal ones. Two days ago I installed the latest Windows11 Insider Preview and since then, Outlook keeps prompting me to re-enter passwords for my personal Outlook. I pretty sure it would not be client issue, as if I use success account, everything is fine; with failed account, Outlook will keep pop up windows credentials asking for password, but I am sure the password is correct as I can logon owa and activesync on my phone is working Method 2: Fix Outlook Keeps Asking For Password in Credential Manager. For the past few months, Outlook has been prompting for my password several times a day. In general tab, select “Prompt for a profile to be used”, then save the changes. We are experiencing the same issue after enabling Exchange Hybrid I am using office 2016 on both computers. " Then I have to enter the password for Outlook to work again. Provides a resolution. Thank you very much for your prompt reply to my question. Now the IMAP account seems to be deactivated. com user and I'm sorry to hear about the issue. It keeps asking, over and over. One of the most common reasons why Outlook keeps asking for your password is because the password you have entered is incorrect Problem is Outlook started asking for password when we added another email account of the same domain. The password is correct – I send and receive emails in the few minutes between giving the password and being asked for it. Choose windows credentials and find any office credentials related, expand it and choose "remove" reopen outlook and try again. When I try to add the account back to outlook it keeps asking for password but never says if the one I entered was Hi I can sign in to office online on my browser. How to Resolve Password Prompt Issue in Outlook 2019 Follow the below steps to Resolve Password Prompt Issue in We have Office ProPlus 2019 VL Outlook x64 running on RDS. The time between prompts doesn’t seem to be consistent and can range from a couple to 30 or so minutes. I got as high as 10x at one point, hoping it might eventually resolve - it did not. I would like to suggest that you perform the following steps to confirm if it is caused by an incorrect password cached in the credential This is a common issue for our users. If thhe password is correct, remove this account and add again ad check. If the issue persists even after creating a new profile, the problem might lie with other factors. My email provider indicated that my server settings were incorrect on the iPhone but now Outlook won't let me edit the old ones. Select the Outlook keeps asking for login password? Here are some troubleshooting tips to fix repeated password prompts on Windows 10 and Windows 11. Tried different user accounts that have not been on the server ⚠️ When your email program starts repeatedly asking you for your password, it's a sign of a problem. I wiped the machine, reloaded Windows 10 (1809), and got it all up-to-date. If I add an account to the Outlook 365 desktop app, it continues to prompt for the user's password even if the user is signed in on the Windows client. I tried shutting down and restarting my computer. The problem only appears in CACHED mode and even if Outlook asks for password, the autodiscover stuff is working as expected. Someone getting in the my account and sending me blackmails from my account. I have a client with a Win10pro pc, Office 2019 Home and Business, connecting to Office365 for emails. But recently my CEO has been getting locked out because the Lock/Unlock solution isn’t working. I powered up my PC on April 29, 2020 like I do every day. The Event 4776 is a credential problem, but when an Outlook 2016/2021 profile is created, the password is entered and then cached. If issue is with OWA: check your user account sign-in address and password are correct. Outlook prompts for credentials. Use the Cortana search to search for and open Control Panel. It is just the Outlook app that keeps logging me out. Everytime she opens outlook. Outlook should authenticate with the login user. All of the other 365 applications work as How to Resolve Frequent Asking of Outlook Password? There are multiple workarounds available below that can fix this. My name is Seun and I'm happy to help. I enter in my password and it just says incorrect password. Users are using Outlook 2013 to connect to exchange. 0\Common\Internet. Outlook 2019 keeps asking for password when opening Started pushing out MFA to users. ***) > Open Outlook, Type in your password, click remember my password. After upgrading Exchange 2013 to 2019, desktop Outlook keeps asking for the user login password. Besides, please try to open outlook in safe mode to detect if issue is related with anti-virus, firewall settings, as well as add-ins: 1. ) I've generally used the web version of Outlook which works fine but I want to use the full Outlook client instead for fun. Try to edit or create below registry key. At first there was two emails that was running on outlook and every few hours there is a popup asking for email passwords even though I have ticked the "remember my credentials" option. Since Friday, 2. When I put my password it directs me to sign in page again even my password is correct. We are facing an Outlook pop-up issue, even after clearing the credentials. It helps to narrow down the issue, if its related with your O365 account or Outlook client. Outlook keeps prompting for a password, as soon as I click on Needs Password it connects without me entering anything. Outlook 365 app keeps asking for another password after connecting to my Exchange 2019 host. It usually happens when the computer has been in sleep mode, but it can occur at any time. The icon starts bouncing in the dock and I'm asked to log in again because "something went wrong. com mail Since then, when I launch Outlook, it goes straight to Windows Security looking for the users' password. They are able to the office portal and access office apps including outlook. To do this, go to your outlook. The pc has been in use for 2 years now. Try to delete the cached credentials for Outlook saved on your PC: quite Outlook> type Credential Manager in Windows search box>choose Windows Credentials>expand the entries associated with Outlook and Office in the name and choose Remove. Outlook account asking for password Hello, My outlook accounts on Mac (native Mail app) keep asking for passwords all the time after a couple of minutes being online and sometimes even "fail to authorize" resulting in not being able to log in, although the password is correct and I am able to log in to the account on outlook. Is there somewhere in Outlook where there is a vestige of the old one? I deleted that email. I spoke to MS support who got me to raise a ticket to unblock the account, they responded saying it wasn't blocked. Outlook still wanted the password every time I tried to check messages. Click Finish and restart Outlook 2013. Outlook connects and everything is good. B. nor our support agents are allowed to send password reset links or access and change account details. It’s strange as if they don’t pop their password in, in the bottom right it says “need password” but if they click on this they don’t need to pop their password in, outlook just works fine. Do you want to allow Office to connect to the Outlook office 2016 keeps asking for password for my personal email but not for my company email. I have tried the following to resolve it: Putting in the registry key to Setup exchange email account in office 365 keeps asking for password I just got a new computer and installed Office 365; in Outlook I added a Yahoo and Outlook email accounts no problem, but when trying to add a new Exchange email account and Outlook does the autodiscovery, it finds the domain, ask for the password and keeps reverting back I have Office 2019 setup on some office computers and it is being used with accounts synced from small business server 2011. I have tried this with multiple tenants, users on different machines (Windows 10 and 11), and networks. Open Outlook in Safe Mode: Press the Windows key + R to open the Run dialog. A period of a couple of days go by and, due to load balancing of the farm, the user is logged in to SRV2. ; Create & Use a New Outlook Profile. I cannot seem to apply though, because I can't even see the Exchange server details, Shouldn't I bee seeing the incoming and outgoing mail servers etc. I even reset my password in case there was some issue. Outlook keeps asking for password issues. Their login to OWA works correctly so password is correct too. A. It keeps prompting for a password to connect to our server “mail. I've tried what I think is the correct credentials there as well Enter your new password and click Next. You can try temporarily disabling your antivirus software or firewall and then try to connect again. The passwords for these users are correct. To edit your passwords and how you share on your Homegroup by going to the Change advanced sharing settings. However what I have found so far didn’t help in my situation. I tried deleting the account from the Outlook app, and adding it again. domain. The migration succeeds and it looks like Outlook is able to auto reconfigure to connect to office 365 but Outlook will constantly ask for Sometimes Windows\Outlook get's it's knickers in a knot over cached credentials and keeps asking for password. This way Outlook connects without asking user and password. com”. This is a ZIP download. This usually happens after changing their password. Here are the key things to check: 1. Most of the time, it's a simple problem. 15:username@domain. Passwords are save under credentials . What Just run the outlook client in safe mode: Open Outlook in safe mode. 4. Outlook keeps asking for password I've had this program for about 3 years now using an MSN email address. Outlook 2019 (O365) keeps asking for password (ensuring remember me is clicked) but after a few minutes, it asks again. I ran the Microsoft Remote Connectivity Try PC HelpSoft Driver Updater here: https://store. It does take the password as i see emails populate within outlook and i am even getting reminders of my meetings but i cannot access the emails as it continuously asks for my password. Email is hosted Internal Exchange on-prem. I have found a Forum post with six or seven “Solutions”, this includes Several Users Encounter issues while setting up outlook for users post patching and upgrades; where password keeps prompting when there is either a change in password on O365 account or when a new asking for username and password. Outlook doesn’t recognize credentials and keeps prompting for them, even though they are correctly entered. When testing, it even asked when you just close the app and reopen from the same session. Using office is: Microsoft Home and Business 2019. Ron Potter I understand Outlook keeps prompting you to enter password for your Microsoft 365 account, but not for the other accounts. Kindly share the password prompt screenshot. Or, you can't create a profile. But something happened and it’s no longer working. Microsoft representatives stated it was Click on More Settings, navigate to the Security tab, and ensure that the option for "Always prompt for login credentials" is unchecked. Setting up the email account in Windows 10 Mail works fine. Even though I enter the correct passwords, the Windows Security message reappears and asks me to enter the same passwords again. This can be frustrating and time-consuming, but there are several steps you can take to stop this issue from happening. Few users using Outlook 365 started reporting that their Outlook keeps asking for password and when I was remotely connected to those users, they used correct username and password in the prompt (so there is not any problem with DOMAIN\ or @domain. Hi Bradley, Thank you for reaching out to the Microsoft Community. EDIT2: Problem solved by adding a dword "ExcludeExplicitO365Endpoint" containing 1 in the key HKCU:\Software\Microsoft\Office\16. It started today with 2 users. I just finished migrating my exchange 2016 server to Exchange 2019. Please help! Thank you. run Save Outlook Credentials Tool. Windows keeps asking for Network Credentials even though I turned off password requirements 2019 but have not changed the screenshots since I ported the tutorial over from Seven Forums. I would also try connecting to the company's network. i need to click at the bottom where it says need password and it connect but it come back often . Or Open Control Panel > Credential Manager > Click the Windows Credentials Icon > Remove all Outlook Credentials shown in this window. I recently adopted a new laptop. Funny thing is, if we just cancel I am using Outlook within Microsoft365 on Windows11 Pro. Outlook continues to prompt for password, even though I have entered it multiple times during the session. Click on User Accounts on the following screen. Wasn’t at all The prompt accepts the credentials but outlook still cannot connect successfully. I've noticed that you have a problem where Outlook keeps asking for your IMAP password, and I understand your confusion. In Outlook 2007, using IMAP, Outlook occasionally asks for my password, even though it is already entered (and correct). This often happens because of outdated or wrong entries in Windows Credential Manager, especially after Windows or Office updates. For the past few months or more, it is continually prompting for my Microsoft Account password even though it does NOT need it: Whether I enter my password or just click "Cancel", Outlook keeps running normally -- so, obviously, it does NOT However, when the VPN connection disconnected, the status of Connected to: Microsoft Exchange (status bar at button right corner) changed to Need password. Copy the app password and go to Outlook 2013. We have a user with Windows 11, Office 365, about eight exchange online accounts, and one exchange on-premises account configured in Outlook. Since we are using a hybrid setup with both on-premises and cloud solutions, we would appreciate any guidance or steps to help resolve this issue effectively I've had a really difficult time figuring this one out. Under App passwords, click Create a new app password. I also get a message: This feature needs to connect to the internet. If i close this window and click the Type exchange I’ve had a weird one that I can’t find an answer to. However, for some, Outlook keeps asking for the Gmail password. Every time outlook 2019 opens it asks for a password when it is first connecting to the server. Restart Outlook with this profile to test again. Type Outlook /safe and press OK. I have Exchange 2019 Onpremise configured. Type control keymgr. Mostly this happens on the iphone and the ipad. With this, just a single click may resolve your issue. ⚠️ If it keeps a Windows 10, Outlook 2013. Ok, I deleted an email account from my outlook months ago. 2019 Hi Anna, Thanks for your suggestions, but unfortunately the last of these has 3. If it's enabled, activate Outlook in your Exchange device management portal. It would be OK after signing in for the entire session but upon logout and logging back in, it keeps asking for password. 5 long hours of unsupported and likely unpaid time (long story) I discovered that it was due to a corrupt Windows profile. dll and press Enter. The only workaround is to start Outlook with no active network (wired or wireless) and than connect the network. I tried deleting the credentials, but it didn't solve the issue. I have in the past had a few users complain of Outlook wanting Login Credentials. Here's a step-by-step guide: 1. Passwords are case-sensitive, so make sure that the Caps Lock key is not activated, and ensure there are no extra spaces. Switched off the laptop and then restarted. very strange behavior I'm a fellow Outlook. the outlook is connected to an exchanger account no matter what i do it ask password over and over again. If Outlook repeatedly asks for your password, there are a few simple steps you can take to resolve the problem: Close Outlook and restart your PC. Follow these step-by-step instructions and regain uninterrupted access to your email account. This also happens on my Outlook, it is Microsoft Office Standard 2019. In addition, try to scan your Outlook by follow this guidelines provided in Scan by using Microsoft Support and Recovery Assistant - Outlook | Microsoft Docs. I have removed and re-added my Hotmail box to the iPhone several times. All mailboxes are prompting for password in outlook regardless of new profile or old. I've activated Office Pro 2019, but even though it shows as "Product Activated" when I go to File >> Office Account, it has a 2nd highlighted box in there that says "Activation Required". - Delete the password in the window credential and make sure the password is correct. 0\Outlook Hi @Mohamed jihad bayali ,. There are several steps you can take To fix it, all you need to do is clear your Outlook logins in the Credentials Manager on your PC. If that's the case, the process will written back certain 0365 attributes back to the on premises. " I click "OK" and the damned thing keeps coming back and back and back each time I click OK. However, Outlook repeatedly asks for the password. When I tried to open Outlook it asked for a password. I'm using Outlook 2016 (at home) as part of Office 365 Home Premium which is connected as an Exchange account. To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. Passwords used in Windows applications are stored in the credentials manager. What build number is your Outlook (File, Office Account, under About Outlook)? Anyone else seeing this on Office 365? Previously working Outlook clients - no recent updates, no changes to configuration - all of a sudden continually ask for credentials when trying to send email - not receive, only send. The problem is that i keep getting a password box pop up. It can happen even if I'm not waking up my computer or switch internet access. Almost every day a new customer calls and asking me what they can do to stop entering password for Outlook. It does not accept the password. No matter the tool you send me is not good it ask for a MS account . Had this happen to half a dozen people today - there's a couple of notes on Downdetector reporting similar issues that I can see - but it's maddeningly random - users Outlook keeps asking for password Even though I have the correct password, Outlook doesn't seem to store it - even though it says it saved it. They usually stop I have tried entering the password to the email address I'm trying to add, even though it asks for that again as SMTP password, and that doesn't work. Outlook email keeps asking for the password. xml Maybe it's related? Those popup are also gone when I enter the correct logins. This only happens to users with additional account - i. Client is Outlook 2008 CTR fully up to date. Its not all users having this problem, but 2-3 of 20, its not only one customer/location. ionos. This tool runs a set of manual Based on your description, I understand that you got pop-ups for multiple times while using outlook asking you to fill in your username and password, even though you have already filled in this information. We recommend checking out the following resources for help in regaining access to Head to the Security tab and disable the option that says Always prompt for logon credentials. But when I try to sign in on my phone apps, or my computer apps like teams, outlook or anything, it tells me I have the wrong password (even my authenticator app which Microsoft says I need to secure my login said I had the wrong password and I needed to scan the QR code to get it towork). This puts you in a password loop. Old host email address and new are the same but with different passwords. Outlook on my iPhone recently began asking for a password for my IMAP email account but wouldn't accept what the email provider has verified is the correct password. I know this correct password as it work fine when logging into the online exchange https://exchange2019. I am having a very strange issue. Since I registered the second MS Exchange account and connected the mailbox to my existing Outlook profile, I have been getting a frequent Windows Security message to input my password for both Mail Accounts. 3. I am the IT administrator for a small site and we use outlook to connect to our exchange server. I can setup activesync for Windows 10 pro running microsoft 365 outlook exchange and keeps prompting for password. No problem. Outlook would always ask for the email password on start up. Other Software My iPhone keeps asking for the Hotmail password, even though the password I enter is correct. Try Clear related data from Credential Manager. not migrated from on-prem. This problem started about 5 months ago. In my settings, I checked "remember password. It is a brand new laptop with Office 365. Weirdly when this happens the inbox will sometimes still sync in the background even though the "Needs a password" status can be seen on the exchange connection info However, one common issue that many users face is Outlook repeatedly asking for a password. If the password is correct Remove the account and re-add it. So I change it but it won’t take the user name and password with the sub domain. com account settings and select Security > Advanced security options. And sometimes the password will even persist through a restart. This is what happens when I set up a new profile: Outlook says "searching for accounts" I enter my email address. Clicking out of the window allows it to connect to Exchange temporarily before prompting again. Autodiscover used to work. In the Credential Manager, look for any credentials related to Outlook and remove them. Setup the Gmail accounts in Outlook 2019, using the proper passwords, going through the n-factor authentication and ticking all possible boxes to Office Outlook 365 keeps prompting for a password even though it is connected. Regards. All are using Office 2019. Hoping for an update from MS to correct an issue recently updated my version of Office 2019 . Not sending or retrieve up to date emails Microsoft outlook 2019 asking for windows security username & password in windows 11, it keep popping up, won't accept my details. Client are Signed off to all accounts. Removed Gmail accounts from Outlook 2019. If Outlook does not prompt for a password in Safe Mode, an add-in may be causing the issue. Open Control Panel > Credential Manager > Click the Windows Credentials Icon > Remove all Outlook Credentials shown in this window (MS. Both are organisation accounts. I am connected to the host and the app works fine--if I ignore the password request. Tried to create new windows profile and then create new Outlook profile still Software, Programming and Coding. 2. Clear Cached Credentials: Sometimes, cached credentials can cause authentication issues. Logging the user out of the windows session and logging them back in results in a successful connection after authenticating to M365 (even though it should be SSO) which lasts for another 4-5 hours. If this problem persists, it can be really crazy because you have to enter your password every time you click on something in outlook. "Remember Password" is checked in Outlook settings. If the Allow Office to connect to the Internet check box is unavailable, it is because the UseOnlineContent setting in the registry is set to the value 0. For instance, you may have changed your password using a When I start Outlook 2019 on the laptop, the Google window asking for the Gmail password appear twice (I suppose for incoming and outcoming traffic). Agreed that in some cases the Outlook password prompt issues could be resolved by enabling modern authentication for Outlook clients using registry keys. The program will only work if you run it as an administrator, but the domain login is not an administrator. I have tried this fix, since my system is Win 10 +Office Professional 2019, the method for checking the registry is not quite useful for the case of Outlook 2019, it is mainly for Outlook 2013 or 2016. Hi Casen, You should make sure the Outlook client is up to date. Setting up the account on iOS devices also works fine. Even went as far as uninstalling removing all of the user's credentials from Windows Credential Manager and reinstalling O365 and signing back into everything and the issue is still occurring.
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