How to close a return case on ebay as a seller. Select See details and then send us an appeal.

How to close a return case on ebay as a seller Open comment sort options partial refunds are not part of the eBay Return process so the Buyer usually messages the Seller for a partial refund, Seller Accept your return request and offer a full refund – You'll return the item and the seller will then issue a full refund. When you contact eBay they are supposed to put the case on hold to I reported an item for not as described and shipped it back using the label provided. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from eBay's Money Back Guarantee (MBG) policy overrides any seller return policy. However, if a return stays open for 30 days with no action taken, it will close in favor of the seller, and the seller keeps the money. If you've already received a refund, get in touch with the seller about what to do next. You can also ask us to help if tracking shows that a return was delivered to the seller more than 2 business days ago and you haven't received a refund. fr, ebay. Seller-provided labels: If you provide a return shipping label and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. Ok, so you ignored a return request. Return gets "stuck" – Very rarely, glitches stop a cancellation from processing. Seller is not obligated to provide a replacement so most likely you’ll get the refund and case will close. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Find the item in your Purchases - opens in new window or tab. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from I did read the FAQ - I've always been under the impression that Ebay auto closes "not received" cases after the seller pastes in the tracking number showing delivered. Now the buyer has contacted me again to say that they still want a refund. Find answers to your returns and refunds - how sellers manage returns and refunds questions. The help page says click seller dashboard, cases closed without seller resolution, then see cases then i click the little orange circle and it says case details. You'll end up with not only a defect for the SNAD (it's "significantly not Seller is 100% trying to scam you into closing the case without a refund. The seller can refund you without you having to do anything else at this point. They are promising to cancel payment with their credit card and keep the item if I don't do what they want. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, eBay may close the return if there are no tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Returns cannot be closed at the request of a seller. Expand Closed without seller resolution to see your options. Check the seller's return policy in the listing to see who is responsible for return postage costs. 6. ebay usually says 1 thing but does another. Here is my ultimate guide to Find the item in your Purchases - opens in new window or tab. You can shop for most things on eBay without needing an eBay account, but you'll miss out on the benefits of being a member. Follow the steps As an eBay seller, dealing with returns can be a headache. Seller cannot refund as the return case is still open, so they've asked me to close the return. How to appeal a case from your Seller Dashboard. I haven't got any pictures of the finished item still. Opening a case IS asking for a return. I’ve had people return a box with a brick in it and ebay still took the refund from my account and gave me a defect for “case resolved without seller resolution. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. How to ask us to step in. Leave the case open and you will get a refund. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the Without a return label: On items where an eBay label isn't available (for example, because the item is bulky, or being returned overseas) and the buyer is responsible for return postage, we may close the return if we don't see tracking scans or signals showing the item was posted within 15 business days of the return being accepted. Select Close request or Confirm. 1 min overview Report an issue with a seller. Accept return - (Seller pays shipping cost, seller gets item back, seller must give full refund upon receiving item back, even if it's obviously broken by buyer or nothing is wrong with it. 2. If you are responsible for arranging return postage If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. But now you've learned a valuable lesson--don't close a case until it is resolved to your satisfaction! OK, you might be to call eBay and see if they will re-open your original case or then new one. If the buyer does not ship the return by the specified date, eBay may close the return request. Eventually, I got the item back and today I get an email saying that buyer got refunded. My point was, we cannot assume the buyer was the shipper in this instance. The buyer can escalate the return request after a few days by asking eBay to step in and make a judgement. Find Selling details in Return options. Buyer opened a return, auto-accept, today was the last day for the item to arrive (it didn't), called eBay to close the case, what they did (tracking didn't show any update) Now the buyer hurried up and sent the item to me (today), after he got notified that the return case got closed. Escalate the case Find the item in your Purchases - opens in new window or tab. This lets the seller know that the issue is resolved. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Accept your return request and offer a full refund – You'll return the item and the seller will then issue a full refund. 2 min article; you can appeal by providing new information within 30 calendar days of the case closing. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Buyer opened a case (don't know why since I approved the return),I sent the label and buyer took too long to send the item back so ebay closed the case in my favor. You don't have to do anything else other than ship the item back once the seller accepts the return, or in your case, I believe if you opened an item as defective, the return is automatically approved by ebay. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the What happens after eBay steps in. Don’t close the case. Seemingly there is no way to contact anyone? If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. New comments cannot be posted and votes cannot be cast. I accepted the return, sent a shipping label, and ebay said they had until May 26 to ship the item. Another return for a different item also took 22 days before ebay auto Find the item in your Purchases - opens in new window or tab. eBay system doesn’t work for replacements anymore. ; If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Find the item in your Purchases - opens in new window or tab. Return an item for a refund. Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't In this article, we’ll provide a step-by-step guide on How to Close a Case in eBay, covering the most common reasons, procedures, and best practices to resolve disputes. When you do that, ebay sides with the buyer. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. Just return the item. I agreed, but then they decided to close the return. If you had responded and accepted the return, you would have gotten your FVF back. Her buyer gets the item, decides it wasn’t what they wanted and asks to return it. eBay will generally let you know if one of the options available will close the case. If that doesn‘t work, file an appeal with eBay. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Accept your return request and offer a full refund – You'll return the item and the seller will then issue a full refund. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item). Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns. We'll send an email to your Messages - opens in new window or tab with the subject line "Send the item back" with all the details of your return request. When the seller accepts your return request, you'll either receive a return shipping label from eBay or the seller, or you'll be asked to purchase a label directly from a carrier. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Here is a step-by-step guide on how to open a case on eBay as a seller. For If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. de, ebay. , , , , , , , Find the item in your Purchases - opens in new window or tab. The return case is due to close in 6 days anyway. Select See cases and find the item in the list. Navigate to the Resolution Center, which you can find in your eBay account. To do this: 1. eBay will keep the return open for up to 10 days while it works with the buyer to resolve their concerns, and you won't If the seller hasn't responded, you can ask eBay to step in once 3 business days have passed since you opened the request. Open a return, regardless of what the seller says, and If the seller hasn't responded, you can ask eBay to step in once 3 business days have passed since you opened the request. Go to your Seller Dashboard - opens in new window or tab. Often, completing the buyer’s request in a concrete way (like issuing a refund) will auto-close the case. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Canceling a return request on eBay can be a bit tricky, but by following the steps outlined in this article, you should be able to cancel your return request successfully. I know with eBay as a Seller, if you click the wrong return/refund option there is usually no going back. It was delivered to the seller but instead of getting a refund I get “the seller opened a case” “eBay has placed the case on hold”. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Eventually the case escalated. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I have a return policy. It took 22 days and it auto-closed after I supplied them a shipping label. It normally comes back with an answer within 48 hours, though occasionally it might take longer if it needs Go to your Seller Dashboard - opens in new window or tab. Do not pay for return shipping yourself unless the seller sends the money upfront because eBay cannot force the seller to reimburse you. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Go to your Seller Dashboard - opens in new window or tab. (Reason for return stated as 'Doesn't fit') Now the seller has contacted me asking me to close the case as they can't issue a refund while a case is open because the funds are being held. ; Select your reason for the return and enter a comment about why you're returning it. I know there are a lot of topics on this but not many answers or are rather old. You can click the link embedded in the phrase “Close This Return”. Returns cannot be closed at the request of a seller. No need to return the item or reverse payment in this case. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. ” USPS told me it’s my word against theirs as to what was in Whenever we're asked to step in and help with a return or an item that didn't arrive, we aim to resolve it in the fairest way possible. Don't leave it too long to ask us to step in and help. I requested a refund, seller accepted and I returned the items with no problems. It really depends on who purchased the return shipping. it, ebay. It is a required return, even if you have a 'no returns' policy. nl, ebay. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see We'll automatically close a request if there's been no activity for 21 business days, so don't wait too long. More info here. ; Select your reason for closing the request from the dropdown, and add details if you want to. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was 1. If the seller provided a return label, then the seller is in fact the shipper. Return an item for a refund few different ways of getting it back to them. pl, ebay. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Who pays the cost of return shipping depends on the seller's return policy and the You might have considered adding additional information to the return, or just left it alone. And if you can get them to say "ok" to the fact that you'll charge restocking, then you Go to your Seller Dashboard - opens in new window or tab. at, ebay. ; Select See request details in the Actions menu and then Close your request. Go to your Purchases - opens in new window or tab and find the item. Report a seller What to do if eBay ended the listing of an item you bought. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Returns cannot be closed at the request of a seller. We'll review the details Resolving issues with sellers If you're having an issue with an eBay seller, try contacting them directly to resolve your problem. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Go to your Seller Dashboard - opens in new window or tab. If you dig in your heels on "no returns" for one of these cases and/or ignore the return case past the deadline, eBay will automatically close it in the buyer's favor, let them keep the item, force the refund, and give you an account strike. Find the item in your Purchases. If your item arrives, you can close your request. Thanks in advance! I have a buyer who wanted to make a return. Page navigation. This implies an INAD case, which under normal cases means the seller (or eBay) generates a return label for the buyer. Share Sort by: Best. Hi everyone, I'm a pretty casual seller just starting out, doing some small electronics and video game consoles right now. If we don't see any indication that the item is on its way after 15 business days, we may close After a case has been resolved, or if a certain amount of time has passed without both parties coming to a resolution, a Seller can go into eBay and manually close a case. Who pays the cost of return shipping depends on the seller’s return policy and the Find the item in your Purchases - opens in new window or tab. es, ebay. An eBay Money Back Guarantee case or payment dispute Go to your Seller Dashboard - opens in new window or tab. 2 min article; Returning items. Any buyer can return any item within 30 days of receipt by saying it's for a "seller's fault" reason: it's a required return. This is 100% not a scam, if you look at eBay’s seller protection policy, he can do this only if he is a top rated seller with a return policy of 30 days or more. In fact, if they don't, eBay will gladly do it for them automatically. Home; Customer Service Read the "seller protections" article to find out what eBay covers you for in cases of abusive buyers, but whatever you do, don't think that you can "dispute it. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Let them reply or let the case time-out itself. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was So I bought an item an accidentally opened a return case. So all If eBay steps in to help with a return at any stage and the buyer returns the item used or damaged, you'll no longer be able to deduct an amount from the buyer's refund, even if you qualify under our seller protections. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any If eBay's asked to step in after you've issued the refund, it won't be counted as a case closed without seller resolution. View cart for details. He's using the shipping label he bought like 2 weeks ago. Ebay will reimburse you the other 50% but you have to call in or message in to do so. 2 min article you can appeal by providing new information within 30 calendar days of the case closing. If tracking is not uploaded, we may wait up to 35 business days before closing the return Something went wrong. We'll automatically close a request if there's been no activity for 21 business days, so don't wait too long. For more information about how eBay decides the outcome of Whenever we're asked to step in and help with a return or an item that didn't arrive, we aim to resolve it in the fairest way possible. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. Before you can close a case, you need to identify the reason Once you've accepted a return, the buyer should send the item back to you as soon as possible. 4 min article; you can appeal by providing new information within 30 calendar days of the case closing. If you want to start over, go to the homepage. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Same thing just happened to me. Click on the "Purchase and selling" tab and select "Buyer/seller disputes". eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was eBay news Meet the winners of eBay Exporter of the Year 2023! Update on the classification of shipping methods and logistics service providers Updates on seller protection for shipments from Serbia Updates on seller protection for Find the item in your Purchases - opens in new window or tab. One of my returns (as a seller) said if the buyer doesnt return the item in 2 weeks, they will close the return automatically. Sometimes, you may have no such option, or you may not want to use the auto-close option. Pro Tip: I built strong relationships with eBay reps by contacting them regularly. The seller is required to pay for return shipping in this situation. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from Returns cannot be closed at the request of a seller. If you accept the dispute and eBay challenges the dispute on your behalf, you won't be charged a dispute fee. If it's counted as a case closed without seller resolution, it may affect your seller performance level. Is it true that the open case is preventing a partial refund? Should I ask eBay to step in? I don't want to close the case and lose eBay's support. I closed it. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Returns cannot be closed at the request of a seller. You really lucked out. As a seller, you can issue refunds through Seller Hub or My eBay. This guide will You can close a case on eBay manually only when the buyer didn’t pay you or they paid using a payment method not supported by eBay. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the Today, you will learn how to cancel a return request on eBay. Resolving issues with sellers If you're having an issue with an eBay seller, try contacting them directly to resolve your problem. If tracking is not uploaded, we may wait up to 35 business days before closing the return You cannot ask eBay to step in via the resolution center if the return has already been approved. ie, ebay. You can choose whether to accept returns if a buyer changes their mind about a purchase. My on hold funds were released, and I've been paid. Follow the steps outlined in Returns cannot be closed at the request of a seller. The seller issues a refund In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. It sounded like they had opened the closed the eBay return. For this reason, eBay always wants your seller performance ratings to properly reflect the service you provide to your buyers, and will adjust them in Returns cannot be closed at the request of a seller. If that's the case, then they will have to pay return shipping. If you can't work things out, we're always here to step in and help. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Once the return label is provided things are by policy correct. If you do not see the option to 'decline' a return, you can't decline it. For more information about how eBay decides the outcome of a case, see our eBay Money The buyer changed their mind and was liable for the cost of an eBay return label; The seller offers free returns, handled the return and issued a refund; See example. Ebay will issue a full refund including return shipping or the seller will cave and issue a partial refund and you get to keep the item. This will take you to a new page titled “Close This Return”. eBay will close any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction. Seller keeps asking me to close my claim before we settle the dispute. I have an item that was wanting to be returned. ; Select Return this item from the menu on the right. That’s why they are advising to close the case because once return tracking shows delivered they will have to refund. As an ecommerce consultant who assists online sellers, I‘ve guided numerous clients through eBay‘s case process. I Find the item in your Purchases - opens in new window or tab. Another reason to open a case is when But occasionally, issues can arise that require opening a case to resolve. and you don’t need eBay to Go to your Purchases - opens in new window or tab and find the item. If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. The only black marks are INAD returns (when opened), INR cases (when opened), and any return/case that requires ebay support intervention that is found in the buyer's favor. I don't think they will, but maybe As an online seller, you have the right to open a case, when you sold an item and didn’t receive payment. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Go to your Purchases - opens in new window or tab and find the item. What happens after eBay steps in. He’ll likely need to ask eBay to put the case on hold for shipment of a replacement. " You can't. I bought a speaker from a Chinese seller which hasn't arrived (50 days latter). Ask eBay to step in. Also, it has to be at least four days since you opened it. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the A seller’s reputation on eBay is an important factor in building a successful business. With a return label: If an eBay return label is available or you provided a pre-paid label and uploaded tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was sent within 15 business days of when the label was provided. eBay'll review the details of your case and will aim to resolve it in the fairest way possible. After a case has been resolved, or if a certain amount of time has passed without both parties coming to a resolution, a Seller can go into eBay and manually close a case. In most cases, eBay A case can be opened in the Resolution Center on eBay when a Seller wants to cancel a transaction for any particular reason, such as if a Buyer refuses to pay for an item. We’re sorry. Select See details and then send us an appeal. befr). Who pays for return postage depends Find the item in your Purchases - opens in new window or tab. For more information about how eBay decides the outcome of a case, see our eBay Money Go to your Seller Dashboard - opens in new window or tab. Go to Sell Your Item form. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any If you've changed your mind about an item, check the listing for full details of the seller's return policy. You’ll need to sort things out with the See more This wikiHow teaches you how to close an open case against a buyer on eBay. Sometimes, though, you might not agree with our resolution, especially if there's additional information you can provide for us to consider. ch, ebay. The buyer should re-close the return and notify the seller. You can escalate case as a seller but you're likely to In most cases, I will respond reiterating my case and adding photos where applicable. Log in to your eBay account and navigate to the "My eBay" section. If a buyer opens a payment dispute with their payment institution, the seller must respond to the payment dispute. 3. I don’t like the item but now eBay just says you closed the return on the website. If the buyer had not opened a case, I would have just accepted a return. However, to ensure that your International returns settings are displayed correctly, be sure to tick the box ( ) next to the Returns cannot be closed at the request of a seller. then send us an appeal and it goes back to the help page. So never pay for it out of your own pocket. Once it delivered make sure to evaluate it real quick cause the return close can be seller escalated to close based on delivery of the replacement. Select Ask eBay to step in and help. If eBay steps in to help with a return at any stage and the buyer returns the item used or damaged, you'll no longer be able to deduct an amount from the buyer's refund, even if you qualify under our seller protections. If tracking is not uploaded, we may wait up to 35 business days before closing the return Find the item in your Purchases - opens in new window or tab. Some buyers just don’t know how to close a case, or they do but think if they do nothing they can get a refund & the item too. We'll automatically close a request if there's been no activity. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the Seller-provided labels: If you provide a return shipping label and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. The seller instantly messaged me saying to close it and he is shipping it out tommorow. History is - 10/26, delivery scan. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. I click that and i end up Seller-provided labels: If you provide a return shipping label and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. Go to your Seller Dashboard. Once the seller responds, you can ask eBay to step in at any time if you're not happy with the seller's resolution (for example, the seller accepted your return request but hasn't provided a return postage label). These kinds of situations demand a faster reaction and a quick solution. Note: Dispute fees are no longer charged on eBay EU sites (ebay. Select Reason for Closing Return. I'm open to questions. I opened up a request for refund case and I'm trying to work things out. I haven't got any updates or pictures of the finished shelf yet so a few days ago I opened a case for a refund. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the An open case waiting for someone else’s responses won’t harm you, but if you push it to close, eBay may decide in your buyers favour. benl, ebay. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from Buyers can't use more than one resolution method to get a refund. Make sure you include all of the new information you'd like us to consider. We'll review the details Returns cannot be closed at the request of a seller. . Like, every time. Maria listed an item and clearly indicated that she doesn’t accept returns. The seller keeps saying that the package will arrive in a week, clearing customs in china, arrived in the us, clearing costumes here, etc, etc, etc. Thankfully, buyers can cancel return requests if they change their mind about sending an item back. Find the item in your Purchases - opens in new window or tab. It depends on the reason for the return and the seller's return policy. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was How to Handle Returns as an eBay Seller, eBay Return Shipping Label, How To Cancel an Order On eBayHI AM ZEESHAN Haider am going to share with you How to Han Find the item in your Purchases - opens in new window or tab. I've done this multiple times as a seller (either worked things out with the buyer but buyer forgot to close it, or buyer forgot about the case) and got to keep my money after 30 days. there isnt a solid date. 10/27, buyer opened not received Want to know How To open a case on ebay for refund but don't know how?This quick video will guide you to ebay How To Open A CaseSo, in this few simple step What happens if they never respond? Will this just exist indefinitely or eventually will the return case close if they do not act? Archived post. com sets up rules for returns within the US only. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any So I purchased a custom shelf from a ebay seller around 3 months ago now. Find the case you want to close Closing a case on eBay involves several steps, which we’ll outline below: Step 1: Identify the Reason for the Case. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Seller wants to return item after closing return request . eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Have you ever wanted to return an item from a seller on eBay? But the seller just sends out a n Don't close the return. Once there, you can select between two options, either to cancel an order to manage a Returns cannot be closed at the request of a seller. Not a cheap item and now I still have no refund. Like I had one time where an item came damaged and I filed an INAD claim since they refused my request for a refund, and they mistakenly clicked keeping the item, but I still tried to go through the activity of returning the item as a courtesy. You can set up return options for the item when creating a listing. Something went wrong. The Domestic returns accepted option on ebay. There will be a dropdown menu with the text “Select a Reason” Whenever we're asked to step in and help with a return or an item that didn't arrive, we aim to resolve it in the fairest way possible. But I currently have one of these cases that has sat inactive for about 10 days since I updated the tracking. ewk wzy bvreoki kjhw sbg woeux okew uehu gkkkb fer